Plus, you pay no shipping costs during the checkout process. What do I do if my order has not arrived? No more glass vases collecting dust, no more expensive arrangements, no more waiting for home delivery — Lucky-You is adorable, affordable and super easy — spread joy today! If you want to track the shipping of your order, follow the link to the shipper's website and enter your tracking number. Please place a separate order for each shipping address. Box addresses will be ground service only. . Amy — The founder of Lucky You has been working in the floral industry for years. How do I track my package? When you place another new order, you can enter a different contact information, shipping, billing, and a new password.
How do I unlock my account? Personalized Fortune Cookies will fully refund most items within 8 days of receipt. Her goal is to make sending flowers simple, affordable, sustainable and an everyday occasion. How do I calculate my order's arrival date? We can ship to recognized addresses in most countries, unless restricted by our carriers or the U. After completing the information, the database will save and update all information after proceeding to the next page during the order process. All shipping costs are identified in the Check Out process. Account Questions How do I change my contact information, password, shipping, and billing information? We will email your password to the email provided. A 15% processing fee will be charged on returns or exchanges unless defective.
General Questions Account Questions Delivery Questions General Questions What products are available at Personalized-Fortune-Cookies. However, you will be credited all reasonable and customary freight charges relevant to that item if product is damaged or defective, or the wrong item was shipped. Can I ship to more than one address? Amy is also on the board of the Garden Club of Hartford and the chairs the floral design committee. No cash refunds or checks written to another person or entity other than the original purchaser. Refunds will be credited to the original purchasing credit card account number only.
Please include the postal receipt in your return package. How do I check the status of my order? Next Day and 2nd Day packages are always assigned tracking numbers. Amy has is committed to offering beautiful floral arrangements that are affordable and sustainable. In order to receive credit for these items, please follow the instructions below. What are the shipping rates? If you need to reschedule a special or oversize delivery, please contact us at customerservice personalized-fortune-cookies. You may select standard or special delivery, or eliminate all shipping costs and pick up your purchase at our store in Oakland, California.
For international purchases, the shipping and billing address must be the same. Please allow 14-21 days for processing. Based on where the order is being shipped, other restrictions may apply. Per-item charges are based on total shipping weight including carton and packing materials and not the product weight listed in Personalized-Fortune-Cookies. We will make every effort to process your order quickly. We use a variety of carriers.
In-Store Pickup In-Store Pickup is another great convenience offered by Personalized Fortune Cookies. Returning Items by Mail Follow the simple directions below to make your return or exchange by mail. We sell original and flavored fortune cookies with the option to create your own fortunes or opt for standard fortunes. What should I do if I forget my password? How do I reschedule a delivery? Please email your request to customerservice personalized-fortune-cookies. What is your return and exchange policy? Are there any shipping restrictions? To unlock your account, send an email to customerservice personalized-fortune-cookies. Can I pull up my order history? In the event of service interruptions by our carriers, or transportation failures cause by events beyond our control, your order may be delayed.
Delivery Questions Where does Personalized-Fortune-Cookies. Items will be deemed abandoned if we are not contacted within 30 days. Currently we can't ship one order consisting of two or more items to different addresses. Standard Home Delivery Standard Home Delivery allows you to choose from Next Day, 2nd Day, and Ground shipping. She has always had a love for flowers and especially loves the joy they bring to others. There are three levels of service for shipping your Personalized-Fortune-Cookies. Based on shipping address, some restrictions may apply.
If you have not received all of your items within 10 business days after they were shipped, or within the time frame indicated during the Check Out process, please contact us at customerservice personalized-fortune-cookies. You may choose from Next Day, 2nd Day, and Ground shipping. She is an avid outdoor enthusiast, a runner, and a proud member of the National Ski Patrol. Please note the expected time to ship in the Check Out process. Some large orders can only be shipped via Ground.